Customer Support Severity Levels of commercetools products
The following table defines which of commercetools’ products and their components or features are supported at which maximum Support Severity Level.
| Product | Component / Feature | Maximum Severity |
|---|---|---|
| Composable Commerce | HTTP API, GraphQL API (except parts mentioned below) | S1: Critical Incident |
| Composable Commerce | Audit Log APIs, Import / Export APIs, Order Search APIs, Subscriptions | S2: Incident |
| Composable Commerce | SDKs, Merchant Center, any beta APIs | S3: Problem |
| Frontend | API Hub, Frontend Delivery | S1: Critical Incident |
| Frontend | Sandbox, Replicator, CI/CD | S2: Incident |
| Frontend | Studio, CLI, Developer Tooling | S3: Problem |
| Connect | Connect API, Managed infrastructure | S3: Problem |
| Checkout | Application, Payment Connector | S3: Problem |